FAQ

1. What products do you sell?

We offer a range of [briefly describe your product category, e.g., home essentials, gadgets, or lifestyle accessories] designed to make everyday life more convenient, stylish, and enjoyable.

2. Where do you ship?

We ship worldwide! Shipping times and fees may vary depending on your location. All shipping details will be visible at checkout.

3. How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery times range from 5–15 business days depending on your location. We’ll email you tracking information as soon as your order ships.

4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can use it to follow your package’s journey in real-time.

5. What is your return policy?

We offer a 14-day return window for most products. Items must be unused and in original packaging. To start a return, contact us at [yourstore@email.com].

6. Can I cancel or change my order?

If your order hasn't shipped yet, we’ll do our best to help. Contact us as soon as possible at [yourstore@email.com].

7. Do you offer customer support?

Absolutely! Our support team is available via email at [yourstore@email.com]. We aim to respond within 24 hours on business days.

8. Are your payments secure?

Yes. We use Shopify’s secure checkout and accept major payment methods like Visa, Mastercard, PayPal, and more. Your information is always encrypted and protected.