Refund Policy

Thank you for shopping with [EZY VIBE]!
We want you to love what you ordered — but if something isn’t right, we’re here to help.

Returns

We accept returns within [14/30] days of delivery. To be eligible for a return, your item must be:

  • Unused and in its original condition

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at [ps035645@gmail.com@email.com] with your order number and the reason for the return. Do not send your item back without contacting us first.

Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)

  • Custom or personalized items

  • Sale or clearance items

  • Gift cards

  • Health and hygiene products (e.g., cosmetics, undergarments, opened appliances)

Refunds

Once your return is received and inspected, we’ll notify you about the status of your refund. If approved, your refund will be processed to your original payment method within [5–10] business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (it may take time before your refund is officially posted)

  3. Contact your bank

If you’ve done all of this and still haven’t received your refund, contact us at [yourstore@email.com].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [ps035645@email.com].

Shipping Costs

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.